Description For law enforcement officers, de-escalation is often the goal. But what if an interaction could be cooled before it’s necessary to employ such measures? Written by a police veteran, Deconfliction is a training manual to help police and citizens productively interact before de-escalation techniques are warranted. The Deconfliction Principles are a mindset that includes situational awareness; using your words and engaging in active listening; empathetic understanding; finding common ground; acknowledging the problem; confronting negative feelings; encouraging compromise; providing choices; and, finally, being polite. Deconfliction also examines the past, present, and future of policing.
